Cookies are small data files that we place on your computer. They improve your experience by:

  • remembering settings and information (like the names of health or social care services you've searched for) so you don't have to keep re-entering them
  • measuring how you use the website so we can make sure it meets your needs

Cookies do not identify you personally.

Types of cookies and how we use them

First party cookies

First party cookies are our own. We control them and use them to provide information about the way you use our website.

Some parts of our website use javascript - a web language - to display content. If your web browser has javascript disabled, it helps us to know so that we can display the page to you in another way. This cookie allows our website to know if you have javascript enabled or not.

Third party cookies

Third party cookies are set by other websites. We use their online tools to make our website work better for you.

This is set by the Twitter widget and simply stores a language code.

Facebook Pixel
This cookie is placed by Facebook. It enables us to measure and build audiences for advertising campaigns displayed on Facebook. In particular, it helps us to see how our users move between devices when accessing our website and Facebook. This is to ensure that our Facebook advertising is seen by people who are most likely to be interested in such advertising by analysing which content a user has viewed and interacted with on our website.

Further information about the Facebook Pixel.

We use the following third party cookies for Hotjar:


This cookie is set when people first land on a page with the Hotjar script. It is used to distinguish users and expires after one year.


This cookie helps Hotjar generate funnels and expires after one year.

You can find out more through Hotjar.

Measuring website usage through Google analytics

We use Google Analytics to view statistics on the way you use our website. We can check:

  • how many people have visited our website and what content they look at
  • how many times documents have been downloaded
  • what people are looking for on our website

We use the following third party cookies set by Google Analytics.

Used to distinguish users and expires after two years.

Used to distinguish users and expires after 24 hours.

Used to throttle request rate and expires after one minute.

For more information, please read Google's Privacy Policy.

Managing the cookies on your computer

You can restrict or block cookies set by our website and others by changing the settings in your browser. Doing this however may impact the way our website works for you in the future.

Visit the About Cookies website to find out more about restricting or blocking cookies in different browsers.

You can also learn more about cookies on the DirectGov website.